PRIVACY
The Customer Care Alliance is committed to protecting the privacy of users of our website and we have instituted policies intended to ensure that your personal information is handled in a responsible manner.
This Privacy Policy describes the information we collect, how it is handled and with whom it is shared. This policy will be modified as we develop the site and improve the services we provide. We therefore encourage review of this policy when you visit our site.
Collection of Information—Server Logs
When you browse www.ccareall.org, our server automatically gathers and stores the following information about your visit:
- Your Internet domain name and IP address
- The type of browser and operating system used to access our site
- The pages you visit
- The date and time of your visit
Information recorded in our server logs does not contain any personally identifiable information.
Collection of Information—User Registration For Access To Additional Information
If you request additional information while visiting our site—such as research reports, white papers and other publications—you may be asked to register for access to this information. CCA may request your first and last name, company/organization name, job function, industry, phone number and email address. You may also be given the option to provide your postal address. Registered users will then be given access to select content and site features that are unavailable to unregistered users. CCA will not sell, transfer, assign or rent this registration information to any third party without your permission, unless required by law.
Collection of Information—Survey Research
Customer Care Alliance conducts surveys for its clients and in support of its own research.
Your participation is voluntary. Personal information will not be requested without prior consent. We may ask for contact information in the event we need to verify or validate your answers or if you ask us or our client to contact you regarding a question or problem that you need resolved. We also may ask you to provide demographic information about you, your household or your business.
Our research studies collect data for research purposes only. The information that you provide is used for research analysis and we analyze the answers in aggregate. Information that you provide as part of a survey, regardless of the medium through which it is collected (i.e., on line, direct mail, telephone, personal interview), is provided to our client, and/or other entities, and/or the public but without identifying you individually directly or indirectly.
Children
Customer Care Alliance does not knowingly collect data from children.
Links
This privacy statement applies solely to information collected by CCA's website. Our website contains links to other sites. CCA is not responsible for the privacy practices of such other sites. Our users are encouraged to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information.
Security & Enforcement
We only disclose customer data to those parties that help us field surveys. When we disclose customer data to third parties for these purposes, we require them to comply with our Privacy Policy.
In addition, CCA employees are required to comply with this Privacy Policy. Any employee who violates or abuses our privacy practices is subject to disciplinary action and may be subject to legal proceedings.
Cookies
Cookies are alphanumeric identifiers that are transferred to your computer's hard drive through your Web browser. When this information is stored on your hard drive, our system is able to recognize your browser and, in turn: (1) identify that you have already participated in a particular survey so as to prevent duplicate responses, and; (2) allow you to opt out of an invitation to participate in a future survey. We also use cookies on our website to identify that you have previously accessed a private area to save you the trouble of re-entering your details to return to these pages. We do not use cookies to store personally identifiable information about you.
Security
Your information submitted to us will be stored on our servers. Our Internet hardware is maintained in a secure environment, designed to be accessed only by authorized personnel.
Changes
This policy will be modified as we develop the site and improve the services we provide. We therefore encourage you to visit our site often and review this policy. This Privacy Statement applies to all content found within this website.
Contact Information
Questions regarding this policy can be directed to:
Customer
Care Alliance
20 S. Quaker Lane, Suite 230
Alexandria, VA 22314
Phone:
703.823.9530
Fax: 703.823.9538
E-mail: info@ccareall.org
This Privacy Policy was last updated in January, 2007.
Customer Care Alliance. All Rights Reserved, 2007.